Terms & Conditions
This Subscription Agreement including any of its exhibits, annexes and appendixes (collectively, the “Agreement”) contains the terms and conditions upon which Vanti Analytics Ltd. or Vanti Analytics Inc. (as defined in the Order Form) (“Company”), provides to the entity executing the corresponding Order Form (“Customer”) for services and/or license(s), as described below. Vanti and the Company shall be regarded each as a “Party”, and collectively as the “Parties”. By signing the Order Form, Customer acknowledges these terms and represents that it has fully read and understood, and agrees to be bound by this Agreement (the date of such occurrence being the “Effective Date”).
1. DEFINITIONS. The following capitalized terms have the meanings set forth below:
1.1. “Affiliate” means, with respect to either Party, any person, organization or entity controlling, controlled by or under common control with, such Party. For purposes of this definition only, “control” of another person, organization or entity will mean the possession, directly or indirectly, of the power to direct or cause the direction of the activities, management or policies of such person, organization or entity, whether through the ownership of voting securities, by contract or otherwise. Without limiting the foregoing, “control” will be deemed to exist when a person, organization or entity (i) owns more than fifty percent (50%) of the outstanding voting stock or other ownership interest of the other organization or entity, or (ii) possesses, directly or indirectly the power to elect or appoint more than fifty percent (50%) of the members of the governing body of the other organization or entity.
1.2. “Customer Data” means any data or information inputted or uploaded to the Software by or on behalf of Customer, or otherwise integrated with the Software via an API, or data belonging to Customer’s applications within the environment in which the Software is accessed (such as, application ‘metadata’).
1.3. “Deliverable” means any output of the Software based on the Customer’s Upload of Customer Data.
1.4. “Feature” means any module, tool, functionality, or feature of the Software.
1.5. “Intellectual Property Rights” means any and all rights, titles, and interests (under any jurisdiction or treaty, whether protectable or not, and whether registered or unregistered) in and to any technology, invention, work of authorship, software, database, data, know-how, software, design, and/or other intellectual property, and includes but is not limited to patents, copyrights and similar authorship rights, moral (and similar personal) rights, mask work rights, data and database rights, trade secret rights and similar rights in confidential information and other non-public information, design rights, industrial property rights, trademark, service mark, trade name, trade dress and similar branding rights, as well as: (i) all applications, registrations, renewals, reexaminations, extensions, continuations, continuations-in-part, provisionals, substitutions, divisions or reissues of or for the foregoing; and (ii) all goodwill associated with the foregoing.
1.6. “Order Form” means a written or electronic order form, to which this Agreement is attached or incorporated, and which is executed by the Parties for the Solution and any related services as attached hereto.
1.7. “Professional Services” means installation, deployment, configuration, customization, integration, training, customized developments, or other professional services.
1.8. “Solution” means Company’s data analytics web-based or on premise, software solution.
1.9. “Subscription Scope” means any Solution usage or license scope, as applicable, and/or consumption limitations and parameters (for example, as to volume of Users, quantity of Uploads and Deliverables per month, Features) set forth in the Order Form.
1.10. “Initial Subscription Term” means the Solution initial subscription or license period, as applicable, specified in the Order Form.
1.11. “Upload” means any upload of Customer Data to the Solution used in the generation of a Deliverable.
1.12. “Users” means an employee of Customer (or its Affiliates, as permitted hereunder) authorized to access and use the Solution.
2.1. General. Subject to the terms and conditions of this Agreement and the Subscription Scope, Company grants Customer a limited, worldwide, non-exclusive, non-assignable (except as provided in Section 12.2 (Assignment) below), non-sublicensable, non-transferable right and license, during the Subscription Term, to install, access and/or use ((i.e., on a SaaS basis, on Customer’s private cloud, or installed on Customer’s premises, all as specified in the applicable Order Form) the Solution solely for Customer’s internal end-use (collectively, the “Subscription“).
2.2. Additional Purchases. Purchases of access to additional Features and/or purchases of additional quantity under the Subscription Scope (collectively, “Additional Purchases“), shall be made by mutually signed written addendum to the Order Form or by executing a new order form, in each case according to the pricing agreed between the Parties (or the pricing pre-agreed in the Order Form, if any). If Additional Purchases take effect during a Subscription Term, the Subscription Fees and the term therefor will be prorated to be coterminous with said Subscription Term.
2.3. Account Setup. Commencing promptly following the Effective Date, in order to access the Solution, Customer is required to set up an administrative account with Company, by submitting the information requested in the applicable Solution interface (“Account“), and each User may need to set up a user account (each, a “User Account“, and references herein to the “Account” shall be deemed to include all such User Accounts if applicable). Customer warrants that all information submitted during the registration process is, and will thereafter remain, complete and accurate. Customer shall be responsible and liable for all activities that occur under or in the Account. Customer will require that all Users keep user ID and password information strictly confidential and not share such information with any unauthorized person. Furthermore, the Customer shall be responsible for making any changes or additions to its current systems, software, and hardware that may be required to support operation of the Solution.
2.4. Customer Affiliates Usage. Subject to the Subscription Scope, Customer may permit its Affiliates to participate in the Subscription, provided that: (i) Customer first seeks Company’s approval after specifying the identity of such Affiliates; and (ii) such approved Affiliates acknowledge in writing the terms and conditions of this Agreement and agree to comply with the Subscription Scope and the restrictions in Section2.6 (Restrictions) below. Customer shall remain primarily liable for the acts and omissions of its Affiliates, as fully as if they were the acts and omissions of Customer hereunder.
2.5. Hosting. In case Customer uses the Solution on SaaS basis, the Solution will be hosted by a third party hosting services provider (currently, AWS) selected by Company (“Hosting Provider“), and accordingly the availability of the Solution shall be in accordance with the Hosting Provider’s then-current uptime commitments. Company shall make commercially reasonable efforts to notify Customer in writing if, and when, Company engages a new Hosting Provider under this Agreement.
2.6. Restrictions. As a condition to the Subscription, and except as expressly permitted otherwise under this Agreement, Customer shall not do (or permit or encourage to be done) any of the following license restrictions (in whole or in part): (a) copy, “frame” or “mirror” the Solution; (b) sell, assign, transfer, lease, rent, sublicense, or otherwise distribute or make available the Solution to any third party (such as offering it as part of a time-sharing, outsourcing or service bureau environment); (c) publicly perform, display or communicate the Solution; (d) modify, alter, adapt, arrange, or translate the Solution; (e) decompile, disassemble, decrypt, reverse engineer, extract, or otherwise attempt to discover the source code or non-literal aspects (such as the underlying structure, sequence, organization, file formats, non-public APIs, ideas, or algorithms) of, the Solution; (f) remove, alter, or conceal any copyright, trademark, or other proprietary rights notices displayed on or in the Solution; (g) circumvent, disable or otherwise interfere with security-related or technical features or protocols of the Solution; (h) make a derivative work of the Solution, or use it to develop any service or product that is the same as (or substantially similar to) it; (i) store or transmit any robot, malware, Trojan horse, spyware, or similar malicious item intended (or that has the potential) to damage or disrupt the Solution; (j) employ any hardware, software, device, or technique to pool connections or reduce the number of licenses, servers, nodes, or Users that directly access or use the Solution (sometimes referred to as ‘virtualisation’, ‘multiplexing’ or ‘pooling’) in order to circumvent the Subscription Scope; (k) forge or manipulate identifiers in order to disguise the origin of any data or content inputted or uploaded to, or transmitted through, the Solution by Customer; or (l) take any action that imposes or may impose (as determined in Company’ reasonable discretion) an unreasonable or disproportionately large load on the servers, network, bandwidth, or other cloud infrastructure which operate or support the Solution, or otherwise systematically abuse or disrupt the integrity of such servers, network, bandwidth, or infrastructure.
2.7. Reservation of Rights. For the avoidance of doubt, the Solution (including any software made available hereunder) is only licensed, and no title in or to the Solution (or such Solution) passes to Customer. Any rights not expressly granted herein are hereby reserved by Company and its licensors, and, except for the Subscription, Customer is granted no other right or license to the Solution, whether by implied license, estoppel, exhaustion, operation of law, or otherwise.
2.8. Open Source. The Solution may include certain open source code software and materials that are distributed together with the Solution and that are subject to their respective open source licenses. A list of any third party open source software and related open source licenses will be provided by Company upon request and/or maybe available in https://www.vanti.ai/ as may be amended from time to time by the Company at its sole discretion. If there is a conflict between any open source license and the terms of this Agreement, then the open source license terms shall prevail but solely in connection with the related third party open source software.
2.9. AI Features. Company may use Microsoft Azure OpenAI and other artificial intelligence associated features tools and services, including, without limitation, generative AI to provide Customer with certain AI-based features such as support ticket summaries, suggested solutions, and scripts (collectively, the “AI Features”). Customer acknowledges and agrees that the use of the AI Features is subject to applicable terms and policies, including without limitation, the content requirements set forth in the Code of Conduct for Azure OpenAI Service. Company and/or its generative AI related sub-processors, may monitor your use of the AI Features in order to monitor and/or prevent and/or debug abusive, unlawful, harmful or unauthorized uses.
Customer understands and acknowledge that AI Features that Company uses or may use in the future are provided on an “AS-IS” and “AS-AVAILABLE” basis, without warranties of any kind, and that Company does not make representation or warranty regarding the accuracy, reliability, usefulness, integrity, lawfulness, title or infringement, functionality or intellectual property rights of, or relating to, the text, data, output, or suitability of AI Features for Customer’s particular needs. Customer hereby grants Company a worldwide, irrevocable, non-exclusive, royalty-free, perpetual, sublicensable and transferable license to use, process, reproduce, distribute, adapt, transform, prepare derivative works of, display, and perform text (both the input and the output) in order to provide and improve the Solution.
2.10. Personal Data. To the extent that Customer needs a data processing agreement (“DPA”), Customer shall request Company to provide it with Company’s DPA and return it signed to Company as described therein. The DPA, once executed, shall be attached hereto as an exhibit and shall be deemed an integral part of this Agreement
3. SUPPORT SERVICES. During the Subscription Term, and subject to Customer’s payment of the Fees, Company shall provide its then current, standard Solution technical support and maintenance services (“Support Services“). The Support Services (in whole or in part) may be performed by Company, and/or Company-certified third party service providers, and Company shall remain primarily responsible for such service providers’ performance of the Support Services. The support service will be granted according to the Company’s Service Level Agreement, as amended from time to time by the Company at its sole discretion. The level and type of Support Service that Company receives is subject to the manner in which the Customer uses the Solution (on a SaaS basis, on Customer’s private cloud, or installed on Customer’s premises). Customer acknowledges and agrees that in the event Customer uses the Solution on Customer’s private cloud, the availability of the Solution shall be subject to Customer’s hosting provider’s uptime availability and Company shall be provided Customer with Support Services as it provides to its on-prem customers.
4. PROFESSIONAL SERVICES. In the event Customer wishes to receive Professional Services, Customer shall request some from Company in writing, and, subject to Company’ agreement in its sole discretion to provide the Professional Services, such Professional Services shall be set out in sequential Professional Services Statements of Work (that reference a corresponding price quotation to which it relates) to this Agreement negotiated and executed by both Parties (each, a “Professional Services SOW“). Professional Services shall be charged in accordance with the applicable Professional Services SOW. Each Professional Services SOW is hereby deemed incorporated into this Agreement by reference. To the extent of any conflict between the main body of this Agreement and a Professional Services SOW, the former shall prevail, unless and to the extent that the Professional Services SOW expressly states otherwise. The Professional Services will be performed by Company and/or its Affiliates. Company may subcontract Professional Services (in whole or in part) to a third party contractor, and Company shall remain primarily responsible for such contractor’s performance of the Professional Services.
5.1. Subscription Fees. Customer shall pay Company the Subscription fees specified in the Order Form (the “Subscription Fees“).
5.2. Other Fees. Customer shall pay Company whatever other fees or charges are specified in the Order Form (“Other Fees“, and together with the Subscription Fees, the “Fees“).
5.3. Payment Terms. Unless expressly stated otherwise in the Order Form: (a) all Fees are stated, and are to be paid, in US Dollars; (b) all payments under this Agreement are non-refundable, and are without any right of set-off or cancellation; (c) all Fees are payable, and shall be invoiced on a quarterly basis, in advance, and shall be paid within seven (7) days of receipt of invoice; and (d) any amount not paid when due will accrue interest on a daily basis until paid in full, at the lesser of the rate of one and a half percent (1.5%) per month and the highest amount permitted by applicable law.
5.4. Suspension. Company reserves the right to temporarily suspend provision of the Solution: (a) if Customer is seven (7) days or more overdue on a payment; (c) if Company deems such suspension necessary as a result of Customer’s breach under Section 2.6 (Restrictions); (c) if Company reasonably determines suspension is necessary to avoid material harm to Company, to its other customers, or to the Solution, including if the Solution’s cloud infrastructure is experiencing denial of service attacks or other attacks or disruptions outside of Company’s control, or (d) as required by law or at the request of governmental entities.
5.5. Taxes. Amounts payable under this Agreement are exclusive of all applicable sales, use, consumption, VAT, GST, and other taxes, duties or governmental charges, except for taxes based upon Company’ net income. In the event that Customer is required by any law applicable to it to withhold or deduct taxes for any payment under this Agreement, then the amounts due to Company shall be increased by the amount necessary so that Company receives and retains, free from liability for any deduction or withholding, an amount equal to the amount it would have received had Customer not made any such withholding or deduction. If a purchase order (or purchase order number) is required by Customer in order for an invoice to be paid, then Customer shall promptly provide such purchase order (or number) to Company. Any terms or conditions (whether printed, hyperlinked, or otherwise) in a purchase order or related correspondence, which purport to modify or supplement this Agreement (or the corresponding Order Form), shall be void and of no effect.
6.1. Company Materials. Company (and/or its licensors, as applicable) is, and shall be, the sole and exclusive owner of all right, title and interest (including without limitation all Intellectual Property Rights) in and to:
(a) the Solution and all related intellectual property (such as content appearing therein);
(b) its Confidential Information;
(c) any non-Customer-identifying information, data, reporting, suggestions, analyses, and/or intelligence relating to the operation, support, and/or Customer’s use, of the Solution (such as metadata, aggregated data, analytics, security findings or discoveries, etc.) (collectively, “Output“)
(d) any feedback, suggestions, or ideas for or about the Solution (collectively, “Feedback“); and
(e) any and all improvements, derivative works, and/or modifications of/to any of the foregoing, regardless of inventorship or authorship.
(f) Unless otherwise specified under the applicable Professional Services SOW, any results and deliverables developed and/or created in the course of preforming the Professional Services.
6.2. Customer shall make, and hereby irrevocably makes, all assignments and/or waivers necessary or reasonably requested by Company to ensure and/or provide Company (and/or its designee(s)) the ownership rights set forth in this paragraph. Company shall be entitled, from time to time, to modify and replace the Features (but not material functionalities, unless it improves the material functionality) and user interface of the Solution.
6.3. Customer Data. As between the Parties, Customer is, and shall be, the sole and exclusive owner of all Customer Data. Customer hereby grants Company and its Affiliates a worldwide, non-exclusive, non-assignable (except as provided herein), non-sublicensable (except to Hosting Providers, if applicable), non-transferable right and license, during the Subscription Term, to access and use the Customer Data, including without limitation for Company’s provision of the Solution and/or services hereunder. Customer shall not provide or make available to Company, its Affiliates, or the Hosting Provider (if applicable) (or otherwise expose them to) any Customer Data that includes or links to Sensitive Data. “Sensitive Data” means any (i) categories of data enumerated in Article 9(1) of the European Union’s General Data Protection Regulation (Regulation 2016/679, aka the GDPR) or any successor law; (ii) credit, debit or other payment card data subject to the Payment Card Industry Data Security Standards (“PCI DSS“); (iii) Nonpublic Personal Information (NPI) (as defined by the Gramm-Leach-Bliley Act and its implementing rules and regulations) or Personal Health Information (PHI) data (as defined by the Health Insurance Portability and Accountability Act and its implementing rules and regulations); or (iv) any data similar to the foregoing that is protected under foreign or domestic laws. Customer represents and warrants that: (a) no processing of Customer Data under this Agreement (whether by Company, its Affiliates, or the Hosting Provider) will violate any law, proprietary right, or privacy right; and (b) it has obtained and will maintain all required consents and licenses, and will maintain all ongoing legal bases (if applicable), necessary to provide, make available, and otherwise expose Customer Data to Company, its Affiliates, and the Hosting Provider.
7. CONFIDENTIALITY. Each Party (the “Recipient“) may have access to certain non-public information of the other Party (the “Discloser“), whether in tangible or intangible form (“Confidential Information“). Confidential Information shall not include information and material which: (a) at the time of disclosure by Discloser to Recipient hereunder, is in the public domain; (b) after disclosure by Discloser to Recipient hereunder, becomes part of the public domain through no fault of the Recipient; (c) was rightfully in the Recipient’s possession at the time of disclosure by the Discloser hereunder, and which is not subject to prior continuing obligations of confidentiality; (d) is rightfully disclosed to the Recipient by a third party having the lawful right to do so; or (e) independently developed by the Recipient without use of, or reliance upon, Confidential Information received from the Discloser. The Recipient shall not disclose or make available the Discloser’s Confidential Information to any third party (including without limitation by way of publishing), except to its employees, contractors, advisers, agents and investors, subject to substantially similar written confidentiality undertakings). Recipient shall take commercially reasonable measures, at a level at least as protective as those taken to protect its own Confidential Information of like nature (but in no event less than a reasonable level), to protect the Discloser’s Confidential Information within its possession or control, from disclosure to a third party. The Recipient shall use the Discloser’s Confidential Information solely for the purposes expressly permitted under this Agreement. In the event that Recipient is required to disclose Confidential Information of the Discloser pursuant to any Law, regulation, or governmental or judicial order, the Recipient will (a) promptly notify Discloser in writing of such Law, regulation or order, (b) reasonably cooperate with Discloser in opposing such disclosure, (c) only disclose to the extent required by such law, regulation or order (as the case may be). Upon termination of this Agreement, or otherwise upon written request by the Discloser, the Recipient shall promptly return to Discloser its Confidential Information (or if embodied electronically, permanently erase it), and certify compliance writing.
8. Notwithstanding anything in this Agreement to the contrary, the pricing and payment terms under the Order Form are confidential to Company, and Customer shall not disclose such Confidential Information to any third party (except its accountants and lawyers), without Company’ prior express written consent.
9. DISCLAIMERS. THE SOLUTION, SERVICES, OUTPUT, AS WELL AS ANY OTHER GOODS AND SERVICES PROVIDED OR MADE AVAILABLE BY COMPANY OR ITS AFFILIATES HEREUNDER (COLLECTIVELY, THE “COMPANY MATERIALS“) ARE PROVIDED AND MADE AVAILABLE ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITH ALL DEFECTS. ALL ACCESS TO, USE OF, AND RELIANCE UPON, COMPANY MATERIALS IS AT CUSTOMER’S SOLE RISK (AND ACCORDINGLY CUSTOMER AGREES NOT TO USE OR RELY UPON THE COMPANY MATERIALS AS A SUBSTITUTE FOR PROFESSIONAL ADVICE).
ALL EXPRESS, IMPLIED AND STATUTORY CONDITIONS AND WARRANTIES (INCLUDING WITHOUT LIMITATION ANY IMPLIED CONDITIONS OR WARRANTIES OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, QUIET POSSESSION, NON-INFRINGEMENT, OR QUALITY OF SERVICE, OR THAT OTHERWISE ARISE FROM A COURSE OF PERFORMANCE OR USAGE OF TRADE) ARE HEREBY DISCLAIMED BY COMPANY AND ITS LICENSORS. COMPANY DOES NOT MAKE ANY REPRESENTATION, WARRANTY, GUARANTEE OR CONDITION: (A) REGARDING THE EFFECTIVENESS, USEFULNESS, RELIABILITY, TIMELINESS, COMPLETENESS, OR QUALITY OF COMPANY MATERIALS; (B) THAT CUSTOMER’S USE OF COMPANY MATERIALS WILL BE UNINTERRUPTED, SECURE OR ERROR-FREE; (C) REGARDING THE OPERATION OF ANY CELLULAR NETWORKS, THE PASSING OR TRANSMISSION OF DATA VIA ANY NETWORKS OR THE CLOUD, OR ANY OTHER CELLULAR OR DATA CONNECTIVITY PROBLEMS; OR (D) REGARDING THE SATISFACTION OF, OR COMPLIANCE WITH, ANY LAWS, REGULATIONS, OR OTHER GOVERNMENT OR INDUSTRY RULES OR STANDARDS. COMPANY WILL NOT BE LIABLE OR OBLIGATED IN RESPECT OF DELAYS, INTERRUPTIONS, SERVICE FAILURES OR OTHER PROBLEMS INHERENT IN USE OF THE INTERNET AND ELECTRONIC COMMUNICATIONS OR FOR ISSUES RELATED TO PUBLIC NETWORKS OR HOSTING PROVIDERS. COMPANY, ITS AFFILIATES, AND THEIR RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES AND AGENTS ARE NOT INVESTMENT, RISK, TAX OR FINANCIAL ADVISORS, AND THE COMPANY MATERIALS ARE NOT INTENDED TO PROVIDE, AND SHOULD NOT BE CONSTRUED AS PROVIDING, ANY INVESTMENT, RISK, TAX OR OTHER FINANCIAL OR LEGAL ADVICE, OF ANY KIND.
10. LIMITATION OF LIABILITY
10.1. EXCEPT FOR BREACHES OF CONFIDENTIALITY UNDER SECTION 7 (CONFIDENTIALITY), A BREACH OF THE SUBSCRIPTION, AND/OR WILLFUL MISCONDUCT, IN NO EVENT SHALL EITHER PARTY, ITS AFFILIATES, SUPPLIERS, OR LICENSORS BE LIABLE UNDER, OR OTHERWISE IN CONNECTION WITH, THIS AGREEMENT, FOR:
(A) ANY CONSEQUENTIAL, INDIRECT, SPECIAL, INCIDENTAL, OR PUNITIVE DAMAGES;
(B) ANY LOSS OF PROFITS, BUSINESS, OPPORTUNITY, REVENUE, CONTRACTS, ANTICIPATED SAVINGS, OR WASTED EXPENDITURE;
(C) ANY LOSS OF, OR DAMAGE TO, DATA, INFORMATION SYSTEMS, REPUTATION, OR GOODWILL; AND/OR
(D) THE COST OF PROCURING ANY SUBSTITUTE GOODS OR SERVICES.
THE COMBINED AGGREGATE LIABILITY OF COMPANY AND ALL COMPANY AFFILIATES UNDER, OR OTHERWISE IN CONNECTION WITH, THIS AGREEMENT SHALL NOT EXCEED THE AMOUNT ACTUALLY PAID BY CUSTOMER UNDER THIS AGREEMENT IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE DATE GIVING RISE TO LIABILITY.
THE FOREGOING EXCLUSIONS AND LIMITATION SHALL APPLY: (A) TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW; (B) EVEN IF A PARTY HAS BEEN ADVISED, OR SHOULD HAVE BEEN AWARE, OF THE POSSIBILITY OF LOSSES, DAMAGES, OR COSTS; (C) EVEN IF ANY REMEDY IN THIS AGREEMENT FAILS OF ITS ESSENTIAL PURPOSE; AND (D) REGARDLESS OF THE THEORY OR BASIS OF LIABILITY, AND WHETHER IN CONTRACT, TORT (INCLUDING WITHOUT LIMITATION FOR NEGLIGENCE OR BREACH OF STATUTORY DUTY), MISREPRESENTATION, RESTITUTION, OR OTHERWISE.
11.1. In the event a third party makes or institutes any claim, action, or proceeding against Customer alleging that Customer’s authorized access and/or use of the Solution infringes such third party’s copyright or patent (an “Infringement Claim“), Company shall: (a) at its own expense, defend Customer against the Infringement Claim; and (b) indemnify and hold harmless Customer for any amount finally awarded against or imposed upon Customer (or otherwise agreed in settlement) under the Infringement Claim. As a condition to the foregoing, Customer agrees: (A) to provide Company with prompt written notice of the Infringement Claim; (B) to cede to Company full control of the defense and settlement of the Infringement Claim (except that any non-monetary obligation imposed on Customer under a settlement shall require Customer’s prior written consent, not to be unreasonably withheld, conditioned or delayed); (C) to provide Company with all information and assistance reasonably requested by Company; and (D) not to admit any liability under (or otherwise compromise the defense of) the Infringement Claim. Customer may participate in the defense of the Infringement Claim at Customer’s own cost and expense.
11.2. Company will have no liability under this Section (Indemnification) to the extent that the Infringement Claim is based on or results from: (i) a modification to the Solution not made by Company; (ii) the combination of the Solution with any third party product or service; and/or (iii) any Customer instructions or specifications.
11.3. Should the Solution (in whole or in part) become, or in Company’s opinion be likely to become, the subject of an Infringement Claim, then Customer permits Company, at Company’s option and expense, to either: (x) obtain for Customer the right to continue using the Solution (or part thereof); or (y) replace or modify the Solution (or part thereof) so that it’s use hereunder becomes non-infringing; provided, however, that if (x) and (y) are not, in Company’s opinion, commercially feasible, Company may terminate this Agreement upon written notice to Customer, and Customer shall be entitled to receive a pro-rated refund of any prepaid and unutilized Subscription Fees hereunder based on the remainder of the then-current Subscription Term.
11.4. This Section represents Company’s sole liability, and Customer’s sole remedy, for any Infringement Claim. Company’s combined aggregate liability under this Section (Indemnification) shall not exceed five (5) times the amounts actually paid by Customer to Company under this Agreement.
12. TERM AND TERMINATION
12.1. Term. This Agreement commences on the Effective Date and, unless terminated in accordance herewith, shall continue in full force and effect until for the duration of the Initial Subscription Term. Following the Initial Subscription Term, the Order Form and subscription term shall automatically renew for successive 1 year terms (each, a “Renewal Subscription Term”, and together with the Initial Subscription Term, the “Subscription Term“), unless either Party notifies the other Party in writing of its intent not to renew the Order Form, at least sixty (60) days prior to the expiration of the then-current Subscription Term.
12.2. Termination for Breach. Each Party may terminate this Agreement immediately upon written notice to the other Party if the other Party commits a material breach under this Agreement and, if curable, fails to cure that breach within sixty (60) days after receipt of written notice specifying the material breach (except that for payment defaults, such cure period will be seven (7) days).
12.3. Termination for Bankruptcy. Each Party may terminate this Agreement upon written notice to the other Party upon the occurrence of any of the following events in respect of such other Party: (a) a receiver is appointed for the other Party or its property, which appointment is not dismissed within sixty (60) days; (b) the other Party makes a general assignment for the benefit of its creditors; (c) the other Party commences, or has commenced against it, proceedings under any bankruptcy, insolvency or debtor’s relief Law, which proceedings are not dismissed within sixty (60) days; or (d) the other Party is liquidating, dissolving or ceasing normal business operations.
12.4. Effect of Termination; Survival. Upon termination of this Agreement for any reason: (a) the Subscription shall automatically terminate, (b) Customer shall cease all access and use of the Solution thereunder, and uninstall the Solution when it’s installed, as applicable, and (c) Customer shall (as directed) permanently erase and/or return all Confidential Information of Company in Customer’s possession or control. Following termination, all outstanding Fees and other charges that accrued as of termination, which become immediately due and payable, and if necessary Company shall issue a final invoice therefor. Sections 6(Ownership) through 13(Miscellaneous) shall survive termination of this Agreement and any Order Form, as shall any right, obligation or provision that is expressly stated to so survive or that ought by its nature to survive. Termination shall not affect any rights and obligations accrued as of the effective date of termination.
13.1. Entire Agreement and Amendments. This Agreement (and its annexes) represents the entire agreement of the Parties with respect to the subject matter hereof, and supersedes and replaces all prior and contemporaneous oral or written understandings and statements by the Parties with respect to such subject matter. In entering into this Agreement, neither Party is relying on any representation or statement not expressly specified in this Agreement. This Agreement may only be amended by a written instrument duly signed by each Party. The section and subsection headings used in this Agreement are for convenience only. This Agreement may be executed in counterparts each of which will be considered an original, but all of which together will constitute one and the same instrument.
13.2. Assignment. This Agreement may not be assigned, in whole or in part, by either Party without the prior express written consent of the other Party; except, however, that either Party may, upon written notice, assign this Agreement in whole to: (A) an Affiliate; or (B) a successor in connection with a merger, consolidation, or acquisition of all or substantially all of the assigning Party’s assets or business relating to this Agreement. Any prohibited assignment will be null and void. Subject to the provisions of this Section (Assignment), this Agreement will bind and benefit each Party and its respective successors and assigns. Furthermore, any Company obligation hereunder may be performed (in whole or in part), and any Company right (including invoice and payment rights) or remedy may be exercised (in whole or in part), by an Affiliate of Company.
13.3. Governing Law; This Agreement shall be governed by and interpreted in accordance with the laws of the State of Israel, exclusive of conflict or choice-of-law rules. The Parties agree
that the United Nations Convention on Contracts for the International Sales of Goods shall not apply to this Agreement. All disputes arising out of or in connection with this Agreement shall be finally settled under the Rules of Arbitration of the International Chamber of Commerce (“Rules”) by one arbitrator appointed in accordance with the said Rules. The seat of the arbitration shall be Tel Aviv, Israel. The language of the arbitration shall be English. The Parties shall maintain the confidential nature of the arbitration proceeding and any award, including the hearing, except as is necessary to protect or pursue a legal right, to enforce or challenge an award in legal proceedings before a judicial authority, or if a disclosure is required of a party by a legal duty. Judgment on any award in arbitration may be entered in any court of competent jurisdiction. The award thereof shall be final and binding upon the Parties.
EXCEPT TO SEEK EQUITABLE RELIEF, OR TO OTHERWISE PROTECT OR ENFORCE A PARTY’S INTELLECTUAL PROPERTY RIGHTS OR CONFIDENTIALITY OBLIGATIONS, NO ACTION, REGARDLESS OF FORM, UNDER THIS AGREEMENT MAY BE BROUGHT BY EITHER PARTY MORE THAN ONE (1) YEAR AFTER THE DATE ON WHICH THE CORRESPONDING LIABILITY AROSE.
13.4. Severability. If any provision of this Agreement is held by a court of competent jurisdiction to be illegal, invalid or unenforceable, then: (a) the remaining provisions of this Agreement shall remain in full force and effect; and (b) such provision will be ineffective solely as to such jurisdiction (and only to the extent and for the duration of such illegality, invalidity or unenforceability), and will be substituted (in respect of such jurisdiction) with a valid, legal and enforceable provision that most closely approximates the original legal intent and economic impact of such provision.
13.5. Publicity. Company may use Customer’s name and logo on Company’s website and in its promotional materials to state that Customer is a customer of Company.
13.6. Waiver and Remedies. No failure or delay on the part of either Party in exercising any right or remedy hereunder will operate as a waiver thereof, nor will any single or partial exercise of any such right or remedy preclude any other or further exercise thereof, or the exercise of any other right or remedy. Any waiver granted hereunder must be in writing, duly signed by the waiving Party, and will be valid only in the specific instance in which given. Except as may be expressly provided otherwise in this Agreement, no right or remedy conferred upon or reserved by either Party under this Agreement is intended to be, or will be deemed, exclusive of any other right or remedy under this Agreement, at law, or in equity, but will be cumulative of such other rights and remedies.
13.7. Relationship. The relationship of the Parties is solely that of independent contractors, neither Party nor its employees are the servants, agents, or employees of the other, and no exclusivities arise out of this Agreement. Nothing in this Agreement shall be construed to create a relationship of employer and employee, principal and agent, joint venture, partnership, association, or otherwise between the Parties. Neither Party has any authority to enter into agreements of any kind on behalf of the other Party and neither Party will create or attempt to create any obligation, express or implied, on behalf of the other Party.
13.8. Force Majeure. If any performance (excluding payment obligations) under this Agreement by either party is prevented, hindered, or delayed by reason of an event of Force Majeure (defined below), the party so affected shall be excused from such performance to the extent that, and for so long as, performance is prevented, interrupted, or delayed thereby, provided that such party so affected shall promptly notify the other party of the occurrence of such event. If and when performance is resumed, all dates specified in this Agreement and/or in any purchase orders accepted pursuant to this Agreement shall be automatically adjusted to reflect the period of such prevention, interruption, or delay by reason of such event of Force Majeure. For purposes of this Agreement, an event of Force Majeure shall be defined as: (a) fire, flood, earthquake, explosion, pandemic or epidemic (or similar regional health crisis), or act of God; (b) strikes, lockouts, picketing, concerted labor action, work stoppages, other labor or industrial disturbances, or shortages of materials or equipment, not the fault of either party; (c) invasion, war (declared or undeclared), terrorism, riot, or civil commotion; (d) an act of governmental or quasi-governmental authorities; (e) failure of the internet or any public telecommunications network, hacker attacks, denial of service attacks, virus or other malicious software attacks or infections, shortage of adequate power or transportation facilities; and/or (f) any matter beyond the reasonable control of the affected party. Notwithstanding the foregoing, Customer shall not be entitled to use, or rely on, this Section (Force Majeure) in connection with any Customer breach of the Subscription and/or Company’s Intellectual Property Rights. For the avoidance of doubt, any problems relating to hosting of the Solution by a third party is beyond the reasonable control of Company.
13.9. Notices. All notices or other communications provided for in connection with this Agreement shall be in writing and shall be given in person, by courier, by facsimile, email, or by registered or certified mail, postage prepaid, addressed as set forth above. All notices and other communications delivered in person or by courier service shall be deemed to have been given as of one business day after sending thereof, those given by facsimile transmission with confirmation or receipt shall be deemed to have been given as of the date of transmission thereof (provided that such date is a business day in the country of receipt and if not, the next business day), and all notices and other communications sent by registered mail shall be deemed given three (3) days after posting. Notices sent by email shall be deemed received upon receipt of such email.
13.10. Export Compliance. Customer shall be solely responsible for obtaining all required authorizations and licenses from applicable government authorities under Export Control Laws, in connection with Customer’s use of the Solution and its related documentation. Customer represents and warrants that: (a) it is not a resident of (or will use the Solution or such documentation in) a country that the U.S. government has embargoed for use of the Solution or such documentation, nor is an entity named on the U.S. Treasury Department’s list of Specially Designated Nationals or any other applicable trade sanctioning regulations of any jurisdiction; and (b) its country of residence and/or incorporation (as applicable) is the same as the country specified in the contact and/or billing address provided to Company. Customer shall not transfer, export, re-export, import, re-import or divert the Solution or such documentation in violation of any Export Control Laws (defined below), and shall not transfer, export, re-export, import, re-import or divert any the Solution or such documentation to Lebanon, Syria, Iran, Iraq, Sudan, Yemen, Cuba, or North Korea (or other countries specifically designated in writing by Company from time to time). In the event of a breach under this Section (Export Compliance), Customer agrees to indemnify and hold harmless Company and all Company Affiliates (and their respective directors, officers, and employees) for any fines and/or penalties imposed upon Company or a Company Affiliate (or such persons) as a result of such breach. “Export Control Laws” means all applicable export and re-export control Laws applicable to Customer and/or Company or its Affiliates (such as those of the State of Israel), as well as the United States’ Export Administration Regulations (EAR) maintained by the US Department of Commerce, trade and economic sanctions maintained by the US Treasury Department’s Office of Foreign Assets Control, and the International Traffic in Arms Regulations (ITAR) maintained by the US Department of State.